Ticket Exchange Policy
Signature Five Season Ticket Members may exchange tickets at any time before a scheduled performance for any other performance of the same show with no exchange fee. If exchanging into a performance of higher value, you may be required to pay the difference in price. Signature Five Season Ticket Members also have the Trade-A-Play option, which allows one ticket exchange into any other Signature Five production without any exchange fees or restrictions. If you forget to exchange your tickets until after the performance date has passed, you will be required to pay a $15 late exchange fee. If exchanging into a performance of higher value, you may be required to pay the difference in price.
Build Your Own Season Ticket Members may exchange tickets at any time prior to your scheduled performance for any other performance. If you forget to exchange your tickets until after the performance date has passed, you will be required to pay a $15 late exchange fee.
If you know you will not be able to make your performance, but do not know when you can reschedule, please call the Ticket Office at 317.635.5252 to release your seats and you may call back at a later date to choose another performance without incurring the late exchange fee.
Single tickets may be exchanged at any time prior to your scheduled performance for any other performance of the same show for a $6.00 per ticket exchange fee plus the price difference when switching into a performance of higher value. No refunds on single ticket purchases.
We encourage you to make ticket exchanges at least 24 hours prior to your scheduled performance so we have time to fill returned seats.
The IRT understands your concerns and will work with you in the event that something prohibits you from coming to the Theatre. If you know you will not be able to make your performance, but do not know when you can reschedule, please call the Ticket Office at 317.635.5252 to release your seats and you may call back at a later date to choose another performance without incurring the late exchange fee.